Experts at TekBon are here to assist enterprises with an integrated approach to enhancing CRM. We’re here to help your business run on the world’s number one CRM platform.
Considering the client at the core and then all company’s actions to achieve effective marketing, sales, and customer service makes a comprehensive CRM solution. TekBon helps its customers gain a better customer experience, enabling its CRM services in a shorter cycle and achieving enhanced customizations specific to their business segments.
We offer a comprehensive range of Salesforce Cloud solutions to help you manage your business activities, boost your sales and bring productivity to your business processes.
Every organization relies on sales regardless of the industry or company structure, regardless of how cutting-edge the technology, how driven the organization, how financially secure, how forward-thinking management, etc. TekBon customizes comprehensive sales tools provided by Salesforce.com. Customization includes a mobile system that allows the sales staff to sell from any device anywhere. They can log calls, respond to leads, work with opportunities, check dashboards and collaborate with the team from anywhere on any device. It also includes contact management so that a customer profile can be shared company-wide throughout different departments.
TekBon can customize the Marketing Cloud for you based on your company’s needs. The Social Marketing Suite is used to harness the power of social media so you can listen to your customers, publish engaging content and advertise to reach new audiences for your company. Buddy Media gives your company the tools to run integrated social media campaigns across Facebook, Twitter, YouTube and your websites. Marketing channels are rapidly changing. Is your company on board with the revolution? To implement successful marketing programs, you need take advantage of the new popular channels of communication. With customers having the ability to tap into websites and post on social media sites in seconds using portable devices, they can quickly influence other customer decisions. Quick responses to customer service issues are now more important than ever.
Customer satisfaction – It is the key to the success or failure of your business. TekBon customizes applications designed to connect with your customers through communities and social media channels, give your staff tools for collaboration, improve contact centermetrics and deliver outstanding customer service to improve customer satisfaction and loyalty. Some customization options include:
Communities for Service – Customers requesting service can communicate with other customers to help answer questions or communicate with a service agent reducing service hours and increase the speed of resolution.
Collaborative Contact Center – This system allows customer service representatives to create, track, route and escalate case files allowing representatives to handle more cases.
Case Collaboration – Bringing social networks into the contact center allows employees to exchange information about cases and gets recorded with the case. So everyone that follows that record automatically receives alerts and can immediately post comments or updates.
Service Cloud Console – Learn more about your customers through social media and case activity. This console allows agents to drastically speed up support, sales and telemarketing activities without losing context.
Cross-Channel Service – All customers have different methods of preference in communication. Some prefer voice-to-voice conversation, some prefer email and others would rather find information needed through the web. Cross-Channel Service offers service channel options, including social, chat and SMS.
Witness the power of Salesforce lightning services in making your CRM a lot faster and simpler
We provide Salesforce Lightning Development Services that are the future of CRM technology and our strategic Salesforce Lightning Services help you achieve the right edge to help you lead in the marketplace. We believe in higher productivity through building apps that work faster and smarter than the speed of light.
